We use Windows Media Encoding technology to create the audio and video clips you see here on Strangeland. We use Microsoft Windows operating systems (2000, XP and 2003). We also use Internet Explorer and Windows Media Player. We try to make sure our stuff works with AOL, Netscape and even an occasional Mac. However, we don't use those products regularly, and, based on the stats of our visitors, neither do you. Therefore, we can't spend a lot of time making sure all this stuff works with all that stuff. It's not that we particularly love Microsoft. It's just that we try to devote our time and money where our fans are - and for now, that's with Bill Gate's goodies.

If you're having trouble viewing the videos, or hearing the audio clips, try these steps:

• Reboot your computer. Yes, we know that's the easy, catch-all answer, but it really does work a lot of the time.
• Next, check to make sure you've got all the right Software on your system. Be sure you include the Required Media Codecs!
• Make sure you have cookies enabled for this site (see the related FAQ question for instructions on allowing cookies).
• Take a look at the Frequently Asked Questions to see if we've already addressed your problem.
• Turn off that lousy Norton Internet Security or Zone Alarm Pro. These programs tend to interfere with A LOT of good sites. Keep your anti-virus turned on, but drop the security level of these two programs. (We find Zone Alarm standard to be MUCH better than the Pro Version. You don't get much other than problems for the $20 bucks.)
• See if you've recently changed anything on your system. Have you installed some new software, added the latest virus, updated your favorite spyware? Try uninstalling it. Have you recently done a Windows Update? Try removing that.
• If all that fails, you can always submit a support request to our nerdy little support guys. They usually ignore requests from the unwashed masses, but who knows... you may get lucky.

Current Software List | Frequently Asked Questions | Support Request